Refund policy

Last updated: 6 August 2026

At C.O Cape Tech Dynamics, we want you to receive your order in good condition and as described on our website. We accept returns for products that arrive defective or damaged.

 

Damaged or Defective Products

If your product arrives damaged or is found to be defective, please contact us as soon as possible after receiving your order.

To request a return, please provide:

·         Your order number

·         Your full name

·         A description of the problem

·         Clear photographs or videos showing the damage or defect

·         Any other information we may reasonably require to assess the issue

We may request additional photographs or information before approving a return.

 Return Approval

Once we receive your request, we will review the information provided and advise you whether the product needs to be returned.

Do not send a product back before receiving return instructions from C.O Cape Tech Dynamics.

 Inspection

Returned products will be inspected to determine whether the product is defective or was damaged before or during delivery.

A refund will only be processed after the returned product has been received and inspected.

Refunds

If the product is confirmed to be defective or damaged, we will process the applicable refund after the inspection has been completed.

The refund will be made using the original payment method where possible.

The time it takes for the refund to reflect in your account may depend on your bank or payment provider.

 

Products Not Eligible for Return

Returns are not accepted for products that:

·         Are functioning normally but are no longer wanted

·         Have been damaged through misuse, neglect, accidents, or incorrect installation

·         Have been modified or altered by the customer

·         Show damage caused by normal wear and tear

·         Do not have a confirmed manufacturing defect or delivery-related damage or Incorrect Products

If you receive a product that is different from the product you ordered, please contact us as soon as possible with your order number and photographs of the product received.

We will investigate the issue and provide instructions for the next steps.

Contact Us 

For return or refund enquiries, please contact:

C.O Cape Tech Dynamics
Cape Town, Western Cape, South Africa
Email: info@cocapetechdynamics.com

Contact: + 27 285 14685

Please include your order number in your enquiry so that we can assist you as quickly as possible. C.O Cape Tech Dynamics reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.